The service was terrible. The drivers didn't let me take the bus because I didn't have a Schengen passport. They should have stated this in the purchase conditions and stopped wasting my time and money. After that, they are not answering my claim asking for my money. DEFINITELY, I DO NOT RECOMMEND THIS COMPANY. TAKE ANOTHER.
Good evening. We have received your message about this unpleasant situation and will deal with the carrier about what happened.
After receiving clarifications on this situation from the carrier,
we will provide you with a full reply to your email. We are doing everything possible to resolve the situation promptly.